Shipping Policy

Dooneymalls Shipping Policy

Welcome to Dooneymalls ("we", "us", or "our"). This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products (including handbags, wallets, business cases, travel accessories, apparel, and shoes) purchased from our website (dooneymalls.com, the "Site"). By placing an order on the Site, you acknowledge that you have read, understood, and agree to the terms of this Shipping Policy.

1. Shipping Eligibility & Coverage

Dooneymalls offers shipping services to locations worldwide. All orders, regardless of the destination (domestic or international), are subject to the same shipping terms outlined in this policy, except as otherwise specified for international customs requirements (see Section 5).

2. Order Processing Time

We aim to process and prepare all orders for shipping within 1-3 business days from the date of order confirmation. Business days exclude weekends and major holidays. Processing time may be extended slightly during peak shopping seasons (e.g., Black Friday, Christmas) or due to unforeseen circumstances (e.g., inventory shortages, logistics disruptions). If there is a delay in processing your order, we will notify you via email with an updated shipping timeline.

3. Estimated Delivery Time

Once your order is shipped, the estimated delivery time is 6-12 business days, regardless of whether the destination is domestic or international. This delivery timeline is an estimate and begins from the date the order is shipped (not the order placement date). Please note that delivery times may be affected by factors beyond our control, including but not limited to: customs inspections (for international orders), weather conditions, carrier delays, and local delivery disruptions. We are not liable for delays in delivery caused by these external factors.

4. Shipping Fees

Dooneymalls provides free shipping on all orders worldwide. No additional shipping, handling, or surcharges will be applied to your order, regardless of the order value, product weight, or delivery destination. The free shipping benefit is automatically applied at checkout, and no coupon code is required.

5. Shipping Notifications & Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include a unique tracking number and a link to the logistics provider’s website, where you can monitor the real-time status of your delivery.
It is your responsibility to provide an accurate, complete, and up-to-date shipping address during checkout. We are not liable for delayed, lost, or undelivered orders caused by incorrect or incomplete shipping information. If you realize you have provided an incorrect address after placing an order, please contact our customer service team immediately at [email protected]. We will attempt to update the address if the order has not yet been shipped; however, we cannot guarantee changes once processing has begun.

6. Delivery Responsibilities

Upon delivery, you (or the designated recipient) are responsible for inspecting the package and its contents. If the package is damaged, tampered with, or missing items upon arrival, please refuse delivery (if possible) and contact our customer service team at [email protected] within 24 hours of the delivery attempt. Be sure to include your order number and clear photos/videos of the package and any damage to support your claim.
Failure to report damage, tampering, or missing items within the specified timeframe may affect your ability to request a refund, replacement, or other resolution. Once you (or the designated recipient) sign for the package, it will be deemed that you have received the order in good condition.

7. International Orders & Customs

For international orders, you (the customer) are solely responsible for any customs duties, taxes, or fees imposed by the destination country. These fees are not included in the product price or shipping costs and are collected by the local customs authority or logistics provider at the time of delivery. Dooneymalls has no control over these fees and cannot predict their amount, as they vary by country and product type. We recommend contacting your local customs office before placing an international order to learn more about applicable fees and regulations.
We are not liable for delays caused by customs inspections or procedures. If an international order is returned to us due to unpaid customs fees, refusal of delivery, or failure to clear customs, you will be responsible for any return shipping costs incurred. Once we receive and inspect the returned products (in unused, undamaged condition), we will issue a refund minus any applicable return fees.

8. Undelivered & Returned Orders

If an order is undelivered and returned to us by the logistics provider (e.g., due to an incorrect address, unclaimed package, or failed delivery attempts), we will notify you via email. You may request a reshipment (subject to availability) or a refund. Reshipment requests may be subject to additional shipping costs (if applicable), while refunds will be issued minus any non-refundable fees (e.g., return shipping costs) once the product is confirmed as returned.
If we do not receive a response from you within 30 days of notifying you about the returned order, we will automatically issue a refund (minus applicable fees) and dispose of or restock the product at our discretion.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business practices, logistics partners, or legal requirements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. Your continued use of the Site and placement of orders after the updated policy is posted constitutes your acceptance of the changes. We encourage you to review this Shipping Policy periodically for the latest information.

10. Contact Us

If you have any questions, concerns, or need assistance with your order’s shipping status, please contact our customer service team at:
Email: [email protected]
— The Dooneymalls Team