Dooneymalls Refund Policy

1. Eligibility for Refunds

• Timeframe: The request for a refund must be initiated within 30 calendar days from the date of delivery of your order. Requests made after this period will not be processed, unless otherwise specified by applicable law or in cases of defective products (see Section 2).
• Product Condition: The product(s) must be unused, unwashed, undamaged, and in their original condition, with all original tags, labels, packaging, and accessories intact. Products showing signs of wear and tear, misuse, alteration, or damage caused by the customer will not be eligible for a refund.
• Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email, invoice, or order number. Refund requests without valid proof of purchase cannot be verified and will be rejected.
• Excluded Items: Certain items are non-refundable, including:
  • Customized or personalized products (e.g., monogrammed handbags, engraved wallets);
  • Final sale items (clearly marked as "Final Sale" on the product page);
  • Hygiene-sensitive items (if applicable, such as certain apparel or accessories), unless they are defective;
  • Products that have been used, altered, or damaged by the customer.

2. Refunds for Defective or Damaged Products

• Notification Timeframe: You must notify our customer service team within 7 calendar days from the date of delivery and provide clear photos or videos of the defect, damage, or discrepancy to support your claim.
• Inspection Process: Our team will review your claim and the provided evidence. We may request the product to be returned for inspection (at our expense) to verify the issue. If the defect or damage is confirmed to be due to manufacturing errors or shipping mishandling, we will approve the refund.
• Refund Coverage: For approved defective product refunds, we will cover the original shipping cost (if applicable) and the return shipping cost. You will receive a full refund of the product’s purchase price, excluding any non-refundable shipping or handling fees (unless the defect was caused by our error).

3. Refund Request Process

1. Contact Customer Service: Send an email to our customer service team at [email protected] with the following information:
   1. Your order number;
   2. Name of the product(s) for which you are requesting a refund;
   3. Reason for the refund (e.g., unused, defective, wrong item);
   4. Clear photos/videos of the product(s) (especially for defective or damaged items);
   5. Your preferred refund method (if different from the original payment method).
2. Receive Return Authorization (RA) Number: Our customer service team will review your request within 24-48 business hours. If your request is approved, we will send you a Return Authorization (RA) number and detailed return shipping instructions (including the return address).
3. Return the Product(s): Pack the product(s) securely in the original packaging (or appropriate protective packaging) and clearly mark the RA number on the outside of the package. Ship the product(s) to the provided return address within 7 calendar days of receiving the RA number. For non-defective returns, you are responsible for the return shipping cost; for defective returns, we will provide a prepaid shipping label (if applicable).
4. Product Inspection: Once we receive the returned product(s), our team will inspect them to confirm they meet the refund eligibility criteria. This inspection process typically takes 3-5 business days.
5. Refund Approval & Processing: If the inspection is successful, we will approve the refund and process it within 5-7 business days. You will receive a refund confirmation email once the process is complete.

4. Refund Methods & Timing

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal). This ensures a secure and traceable refund process.
• Refund Timing: The time it takes for the refund to reflect in your account depends on your payment provider and financial institution. Typically, refunds are processed within 5-7 business days of approval, but it may take an additional 3-10 business days for the funds to appear in your account (due to bank processing times).
• Non-Refundable Fees: Shipping and handling fees (if any) are non-refundable, unless the refund is due to our error (e.g., defective product, wrong item shipped).
• Store Credit Option: If you prefer, you may request to receive the refund as store credit instead of a monetary refund. Store credit will be issued immediately upon approval of the return and can be used for future purchases on our Site with no expiration date.

5. Partial Refunds

• Products returned with minor damage to packaging (but the product itself is intact);
• Products returned with missing non-essential accessories (e.g., dust bags, care cards);
• Products that show minimal signs of handling (not affecting functionality or resale value), at our discretion.

6. Cancelled Orders

7. International Orders & Refunds

8. Dispute Resolution

9. Changes to This Refund Policy

10. Contact Us